2198 People Courses available
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Train the Technical Trainers
Technical training requires different tactics to design, develop and deliver as compared to non-technical soft skills training. It is a complex, challenging, unique, misunderstood and sometimes a frustrating process.
Most technical trainers and instructors are assigned to the job with no fo
Provider: Management Development Institute of Singapore (MDIS)
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Emotional Intelligence 2.0 - The Key to Improving Relationship, Work Performance and Success
Leadership and People Management
Emotional Intelligence or EQ is a 'must-have' skill for all levels of executives and leaders. It is the cornerstone skill for all management and leadership. It's the key to improving relationships and work performance.
By attending this course, participants will uncover their Emotional Inte
Provider: Marketing Institute of Singapore
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Accelerating Teamwork
Leadership and People Management
There’s nothing quite as rewarding or as satisfying as winning - with your team. What makes a successful team?
Built upon two of John Maxwell’s foundational books on teamwork, “The 17 Indisputable Laws of Teamwork” and “The 17 Essential Qualities of a Team Player”, understand th
Provider: NEXT U PTE. LTD.
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The 5 Levels of Leadership
Leadership and People Management
Move from title driven positional leadership to true influence. Improve your leadership skills and better relate to those you lead!
Built upon the foundational principles from John C. Maxwell’s best-seller The “5 Levels of Leadership”, explore the 5 Levels and how they impact individu
Provider: NEXT U PTE. LTD.
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Service Recovery Strategies
Customer Service service Management
Many organisations have customer satisfaction as a key performance target. It is practically impossible to achieve the “zero-defects” all the time. Things do go wrong at times. Some service failures and customer dissatisfaction is almost inevitable in our real world. If service lapses are alm
Provider: Marketing Institute of Singapore
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Leading Effective Meetings
Think about your last meeting. Was it boring? Meetings often are. Those who attend meetings are usually as bored with them as the people responsible for running them. This workshop explores active ways to make meetings fruitful. You’ll learn to conduct meetings that stay sharply focused, how to
Provider: Marketing Institute of Singapore
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Advanced Sales Negotiation Masterclass
Personal Development Sales & Marketing
The word 'negotiation' either rings intense fear or excitement in any professional's mind but this is an important life-skill that one can never be complacent with.
Practical and down-to-earth, this course is designed for the sales professional who needs to engage in frequent negotiations w
Provider: Marketing Institute of Singapore
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Cross Cultural Communications
Learning Outcomes:
- Work effectively and productively in a multicultural context.
- Develop a global mindset along global competencies.
- Adopt ski
Provider: Marketing Institute of Singapore
- Work effectively and productively in a multicultural context.
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Handle Complaint Effectively
On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty.
Course Objectives
By the end of the programme, participants will be able t
Provider: NEXT U PTE. LTD.
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Customer Friendly Language
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for them!
The Customer Friendly Language Programme is designed to provide participants with the skills set to engage customers even in the most awkward situation. P
Provider: NEXT U PTE. LTD.
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WSQ Advanced Certificate in Team Leadership
Leadership and People Management
Keep yourself updated with the latest trends and practices through the structured LPM course, especially if you are a leader in your organisation.
This course is designed to provide a leadership development roadmap for business leaders and benchmark corporate leadership capabilities.
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Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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Establish Relationships for Customer Confidence
This course addresses the knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges. Course Content 1) Develop k
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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Manage Operations for Service Excellence
This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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Work in a Diverse Service Environment
This unit addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring ones actions in handling diversity. Cour
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
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Post-Diploma Certificate in Nursing Management 2 (part of Advanced Diploma in Nursing (Management)
Human Resource Management Employment and Recruitment
Legal Aspects of Health Care Management (39 hrs) This module provides participants with a basic grounding in the laws and regulations governing the healthcare industry. Content will include health laws, Nurses Act, fundamentals of malpractice and negligence, the Employment Act and its impact on hu
Provider: Nanyang Polytechnic
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Post-Diploma Certificate in Nursing Management 3 (part of Advanced Diploma in Nursing (Management))
Human Resource Management Employment and Recruitment
Quality Management (39 hrs) This module enhances participants understanding of the increasing emphasis on quality management in the healthcare environment. Participants will be given opportunity to learn the philosophy, knowledge and skills of continuous quality improvement, teamwork and interdisc
Provider: Nanyang Polytechnic
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NICF-Risk and Compliance Management
Human Resource Management Employment and Recruitment
Focusing on the protection of the business would result in a risk programme that, in theory, will meet regulatory compliance. However, the protection of the business goes beyond the mandate of meeting regulatory compliance. Compliance is expensive. It is hardly surprising that companies are lookin
Provider: NATIONAL UNIVERSITY OF SINGAPORE
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Post-Diploma Certificate in Early Childhood Special Education - part of the Advanced Diploma in Early Childhood Intervention (Special Needs)
Post Diploma Certificate in Early Childhood Special Education (Semester 1) Module Synopsis Typical and Atypical Early Childhood Development This module will examine the stages of early development in young children, especially in relation to childrens play behaviour. In particular the focus will
Provider: Ngee Ann Polytechnic
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Train-The-Trainer on Managing Chemicals and Hazardous Substances : Essential Skills
Chemicals and hazardous substances are some of the most difficult hazards to mitigate in the workplace. Employees exposed to these substances can suffer from health issues such as respiratory problems or more seriously, can die from fire and explosion from the ignition of flammable vapor. Proper man
Provider: Ngee Ann Polytechnic
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Train-The-Trainer on Managing Confined Space Work : Essential Skills
Confined space entry presents a myriad of concerns, including pre-entry evaluation of the space, atmospheric and physical hazards during the entry and finally rescue procedures in the event of an emergency. The number of fatalities involving confined spaces is staggering, especially when consideri
Provider: Ngee Ann Polytechnic
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Train-the-Trainer on Risk Management : Essential Skills Workshop
All workplaces in Singapore are required to conduct risk assessments for their operations so as to identify, evaluate and control risks at work. It has been mandated under the Workplace Safety and Health framework to foster a proactive accident prevention culture. Workplace safety and health (WSH) t
Provider: Ngee Ann Polytechnic
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WSH Train-The-Trainer (T3) on Managing Work at Height : Essential Skills
Falling from height is Singapores top safety workplace accident from 2006 to 2011. In 2011, fall from height accounted for about 43% of the total fatality at workplaces. An astounding 534 cases of fall from height incidents were recorded for the same year. Workplace safety and health (WSH) trainer
Provider: Ngee Ann Polytechnic
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Certificate in Curriculum Design - Part of Advanced Diploma in Early Childhood Care and Education - Leadership
Post-Diploma Certificate in Curriculum Design (Semester 1) Module Synopsis Professional Development for Leaders This module aims to enhance participants professional knowledge and skills for their work with young children in the classroom, as well as to prepare them for the roles of leaders, mana
Provider: Ngee Ann Polytechnic
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Certificate in Early Years Curriculum (Diploma in Early Childhood Care & Education Teaching)
Certificate in Early Years Curriculum (Semester 4) Module Synopsis The Child and the Creative Curriculum This module introduces participants to the expressive arts for young children. These include the visual arts, music and movement and singing. Theories related to creative and aesthetic deve
Provider: Ngee Ann Polytechnic
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Certificate in Early Years Learning Environments (Diploma in Early Childhood Care & Education Teaching)
Certificate in Early Years Learning Environments (Semester 3) Module Synopsis Learning Environment and Behaviour Management This module examines a range of factors in the learning environment and conditions that influence childrens behaviour in the early childhood settings. Participants will lea
Provider: Ngee Ann Polytechnic
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Certificate in Early Years Professional Practice (Diploma in Early Childhood Care & Education Teaching)
Certificate in Early Years Professional Practice (Semester 5) Module Synopsis Curriculum Planning and Design This module focuses on curriculum planning and design for the early childhood years. Discussions will focus on curriculum theorists, learning principles, the philosophical and theoretical
Provider: Ngee Ann Polytechnic
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Certificate in Early Years Theory and Practice (Diploma in Early Childhood Care & Education Teaching)
Certificate in Early Years Theory and Practice (Semester 2) Module Synopsis The Developing Child (II) This module covers a wide range of theories, perspectives, and practices on the social-emotional development of children. Basic human emotions such as fear, anger, sadness, love and attachment
Provider: Ngee Ann Polytechnic
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Certificate in Field Practice and Research - Part of Advanced Diploma in Early Childhood Care and Education - Leadership
Post-Diploma Certificate in Field Practice and Research (Semester 3) Module Synopsis Teacher as Researcher This module enables the participant to undertake an in-depth project in the field of early childhood education as an independent learner. The form of teacher research, taken on is the action r
Provider: Ngee Ann Polytechnic
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Certificate in Introduction to Early Care and Education (Diploma in Early Childhood Care & Education Teaching)
Certificate in Introduction to Early Care and Education (Semester 1) Module Synopsis The Developing Child (I) This module examines the nature of childrens development from birth to eight years old. Participants will appreciate the holistic nature of development, the biological foundation, pre-
Provider: Ngee Ann Polytechnic
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Certificate in Business Management Part of Diploma in Business Practice (Tourism Management)
Human Resource Management Employment and Recruitment
Certificate in Business Management Module Synopsis Business Communications This module introduces students to the fundamentals of both written and oral business communication skills. It will provide practice in the writing of business e-mails, letters and reports and help students to gain an unders
Provider: Ngee Ann Polytechnic