About this Course

Learning Outcomes:

• Work effectively and productively in a multicultural context.
  
• Develop a global mindset along global competencies.
  
• Adopt skills, techniques, attitudes and behaviours to provide an atmosphere of trust, respect and supportive communication between colleagues and clients.
  
• Consciously practise the global skill-set which is not only nice to know but necessary in today's multicultural environments.
  
• Discover the specifics of relevant cultures, in order to achieve communication excellence.
  

Course Outline:

Module 1: Creating the Context for the Programme

• Programme Outline
  
• Learning Needs
  
• Course Objectives
  
• Life-long Learning
  

Module 2: Understanding Culture

In this module, we will discuss and understand how cultures are defined and how they are established based on observable and non-observable behaviours. We will learn the four cross-cultural concepts and the specific cultural differences of the different countries you deal with in business. The topics included are:

• Definition of culture
  
• Components and levels of culture
  

          - Mono chronic vs. Poly chronic cultures

          - Low context vs. High context cultures

• Norms, values and basic assumptions
  
• Empathy vs. Ethnocentrism
  

Module 3: Working with the Pacific and South-East Asia Countries

The discussion will focus on how we can provide excellent service focusing on commonalities and understanding the differences to achieve win-win results across borders.

Module 4: A Model for Business Success across the Middle-Eastern Countries

A four-step which will help you to manage yourself and your relationship with others in Singapore and elsewhere.

Module 5: Role Play

In this module, participants will have an opportunity to apply the skills based on customised case studies.

Module 6: Conclusion

• Appendix – Working in a Multi-Cultural Environment
  
• Takeaways
  
• Action Plan
  

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