2198 People Courses available
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Art of Service Recovery
The objective of this course is to highlight the goal of service recovery. Learners will gain the understanding of service breakdowns from a customers viewpoint and use the knowledge gained as a competitive tool. The course would help learners to identify key concepts and principles of a service r
Provider: PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
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Support and guide team members
Human Resource Management Employment and Recruitment
SUPPORT AND GUIDE TEAM MEMBERS In todays working environment, one does not work in silo. A participants success is measured by the teams achievements. Being the seniors in the team, one is expected to provide the guiding light to direct the juniors to the right directions. Thus, to be an effec
Provider: Pharmaceutical Society of Singapore
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Specialist Diploma in Applied Learning & Teaching - Post-Diploma Certificate in Curriculum Design and Assessment
The Specialist Diploma in Applied Learning and Teaching is a qualification awarded by Republic Polytechnic supported by the Council for Private Education. It aims to support teaching professionals in the private education industry to: Improve your design and delivery of your lessons Improve yo
Provider: REPUBLIC POLYTECHNIC
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Specialist Diploma in Applied Learning & Teaching - Post-Diploma Certificate in Teaching Practices
The Specialist Diploma in Applied Learning and Teaching is a qualification awarded by Republic Polytechnic supported by the Council for Private Education. It aims to support teaching professionals in the private education industry to: Improve your design and delivery of your lessons Improve yo
Provider: REPUBLIC POLYTECHNIC
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WSQ Leadership Development in ECCE : From Team Plans to Team Results which covers LPM WSQ Support Achievement of Results
Leadership and People Management
The course aims at building the preschool leaders competency in guiding his/her staff performance towards successful achievement of results in providing quality care and education for young children. The focus here is to look at how a team leader could assist the team members in understanding and
Provider: SEED INSTITUTE PTE. LTD.
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Implement Operations for Service Excellence
This programme covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service perform
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Provide Go-The-Extra-Mile Service
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering custom
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Provide Go-the-Extra-Mile Service (Learning Windmill)
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering custom
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Work in a Diverse Service Environment
This programme addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity
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Handle Security Incidents And Services
Handle security incidents and services so that they can perform their duties effectively and professionally Attain SOA for this competency unit with the aim of achieving the WSQ security: Certificate in Security Operations. Course Outline (SE SO 102C 1): Contain Incidents of damage to facilities
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
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WSQ Advanced Certificate in Early Years (without EYDF)
Programme Overview
The WSQ Advanced Certificate in Early Years (ACEY) is a required professional qualification for an educarer working with children aged 2 months to 3 years.
Course Learning Outcomes<
Provider: ASIAN INTERNATIONAL COLLEGE PTE. LTD.
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SUPERVISE STAFF
Human Resource Management Employment and Recruitment
On completion of this unit, the learner will have the knowledge and application skills in supervising staff and be able to apply them to the workplace. This includes: rostering staff conducting briefings directing work of others conducting on-the-job supervision providing feedba
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
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Manage Service Performance
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Promote Creativity
Human Resource Management Employment and Recruitment
On completion of this unit, the learner will have the knowledge and application skills in promoting creativity. This includes: • Conducting research to promote creativity in organisation • Leading creative practices • Generating and supporting culture of creativity
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Manage Operations for Service Excellence
The “Manage Operations for Service Excellence” module addresses the knowledge and application skills in the effective management of resources, along with the use of organizational guidelines to manage service operations. Learners will also gain experience through recognizing resources and imp
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Develop Service Operations (16hrs)
This competency unit, “Develop Service Operations,” seeks to provide you with the knowledge and application skills in knowledge and application skills in developing service operations plans to deliver service excellence, to evaluate their implementation and to make corrective actions for improve
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Implement Business Process Reengineering
Human Resource Management Employment and Recruitment
On completion of this unit, learners will have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Develop Personal Effectiveness
Leadership and People Management
Skills and knowledge required to be personally effective in the role of senior manager.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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ENABLE PEOPLE
Leadership and People Management
SUPPORT YOUR STAFF IN DEVELOP THIS SKILLS & EXPERTISE 1. IDENTIFY TEAM LEADER'S SKILLS REQUIREMENT 2. FACILITATE THEIR LEARNING OPPORTUNITIES 3. COACH TEAM LEADER
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Engage People
Leadership and People Management
Enables an Individual to acquire the skills and knowledge to engage people.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Facilitate Achievement of Results
Leadership and People Management
Enable an individual to acquire the skills and knowledge to facilitate achievement of results.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Facilitate Change
Leadership and People Management
Learner will acquire the skills and knowledge to facilitate change at Senior level within Organisation.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Foster Business Relationship
Leadership and People Management
Acquire the skills and knowledge required to create and develop effective working relationship and network
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Lead Managers
Leadership and People Management
Skills and knowledge required to lead the development of Strategies and Systems
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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MANAGE ACHIEVEMENT OF RESULTS
Leadership and People Management
1. DEVELOP TEAM PLAN 2. MANAGE & REWARD TEAM PERFORMANCE 3. MONITOR IMPLEMENTATION OF TEAM PLAN
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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MANAGE SELF (16 HRS)
Leadership and People Management
The programme enables a person to acquire the skills and knowledge to manage self.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Manage Change
Leadership and People Management
Learning Objectives Facilitate innovation in the workplace Manage the implementation of change strategies and process Monitor and evaluate impact of change on team leaders
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Manage Self
Leadership and People Management
The programme enables a person to acquire the skills and knowledge to manage self.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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Cultivate Workplace Relationships
Leadership and People Management
At the end of this programme, participants will be able to: i. Build workplace relationships ii. Promote workforce diversity iii. Manage conflicts
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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WSQ Develop and Manage Business Partnerships in a Project
Human Resource Management Employment and Recruitment
This unit covers identifying, developing and managing a business partnership with other firms in a project. The skills include collaborating and creating solutions with other firms in a business venture and building on each firm's core strength to develop the project.
Provider: SINGAPORE MEDIA ACADEMY PRIVATE LIMITED