2198 People Courses available
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CERTIFIED SERVICE PROFESSIONAL
The objective of the programme is to equip in-employment workforce in the service industry and individuals seeking careers in the same industry with generic and portable frontline customer service skills for interacting with customers. It is recognized that service is extended not only to external c
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Respond to Service Challenges (Learning Windmill)
This programme covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures
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Respond to Service Challenges
This programme covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures
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Project a Positive and Professional Image
This programme addresses the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their cus
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Certificate in Negotiation Skills (CNS)
Human Resource Management Employment and Recruitment
no record
Provider: SINGAPORE INSTITUTE OF PURCHASING & MATERIALS MANAGEMENT (SIPMM)
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Establish Relationships for Customer Confidence
This programme covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
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Supervise Service Operations
Cover knowledge and skills required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer services
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Enterprise Resource Planning (ERP)
Human Resource Management Employment and Recruitment
This course will provide a fundamental understanding of ERP solution that is widely used by industries to manage companies¿ resources.
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Certificate in Contract Management (CCM)
Human Resource Management Employment and Recruitment
This course aims to equip junior executives at corporate level as well as those engaged in the functions of purchasing, with the knowledge and techniques of sound purchasing principles, the legal aspects and the use of financial analysis in purchasing management.
Provider: SINGAPORE INSTITUTE OF PURCHASING & MATERIALS MANAGEMENT (SIPMM)
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Support and Guide Team Members
Human Resource Management Employment and Recruitment
Provider: SINGAPORE GENERAL HOSPITAL PTE LTD
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Provide Quality Services
Covers knowledge and skills required in maintaning good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery
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Front Office Specialist - PDC
This unit covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the s
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Develop Service Operations
This unit covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the s
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Provide Value-added Customer Service
This unit covers knowledge and application skills to leverage on available organisational resources when engaging with customers over various platforms. It also includes portraying professional etiquette and escalating feedback received over various platforms.
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Teaching Picture Storybooks with Drama
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Teaching Picture Books and Creativity
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IT and Oral Teaching
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Fundamentals of Emotional Management
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Fostering Preschoolers’ Creativity
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Diploma in Business & Human Resource Management (Part-Time)
Human Resource Management Employment and Recruitment
Course Content Business Modules: Module 1 – Business Management Module 2 – Quantitative Methods Module 3 – Accounting & Finance Module 4 – Law of Contract Core Modules: Module 5 – Labour Economics Module 6 – Employee Relations Module 7 – Organisational Behaviour Module 8 – Human Re
Provider: SHRI ACADEMY PTE. LTD.