Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Education and Training
This programme will enable individuals to identify the global trends and changes impacting the workplace, apply lifelong learning to adapt to changes for sustained employability, and share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.WHO SHOULD ATTENDOperational and front-line staff who need to know how to adapt to change in a diverse workplaceLEARNING OUTC...
Provider: KAPLAN PROFESSIONAL
Human Resource Management Employment and Recruitment
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Information and Communications
Using the Computer and Managing Files requires the candidate to demonstrate competence in running and managing a personal computer.
Word Processing requires the candidate to demonstrate the ability to use a word processing application to create everyday letters and documents.
1. Interpret and analyse information received 2. Plan response to information received taking into account the social and cultural background of recipient of information 3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received 4. Identify signs, stages and causes of conflict with individuals or groups of people 5. ...
Leadership and People Management