Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Productivity & Innovation
On completion of the unit, the learner will be able to understand and apply self-awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Customer Service
The Provide GEMS Service module aims to prepare participants to provide “extra mile service” to their customers. The programme will focus on the importance of having the right service mindset and how extra mile service benefits themselves as well as the organization. Participants will also gain confidence in serving their customers by identifying customer needs, applying effective communicat...
On completion of the unit, the learner will be able to apply personal development principles to assess and manage self and others, acquire self-awareness, establish clarity of one’s goals, take actions for its accomplishment, acquire understanding of what is expected of oneself to succeed at the work place, how to manage time; stress and financial matters more effectively to live an empowered an...
On completion of this unit, learner will acquire the skills to work with a team of subordinates in practising problem-solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.
The “Manage Operations for Service Excellence” module addresses the knowledge and application skills in the effective management of resources, along with the use of organizational guidelines to manage service operations. Learners will also gain experience through recognizing resources and implementing service operations to achieve service excellence, resolving performance issues and monito...
Human Resource Management Employment and Recruitment
On completion of this unit, learners will have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project.
Information and Communications
To addresses the skills and knowledge to assess his/her individual level of resilience, examine the area(s) for development level of resilience to achieve desired outcomes and apply resilience techniques to manage challenges
To be able to use Microsoft Access 2010
To understand and use Word Processing
Use Computer and Manage Files
Leadership and People Management
SUPPORT YOUR STAFF IN DEVELOP THIS SKILLS & EXPERTISE 1. IDENTIFY TEAM LEADER'S SKILLS REQUIREMENT 2. FACILITATE THEIR LEARNING OPPORTUNITIES 3. COACH TEAM LEADER
1. DEVELOP TEAM PLAN 2. MANAGE & REWARD TEAM PERFORMANCE 3. MONITOR IMPLEMENTATION OF TEAM PLAN
1. Improvement in service level of members/guests 2. Improve communication between service staff and members/guests, 3. Increase in the communication level of service staff and supervisors
To equip staff - Warehousing staff (Receiving, Picking & Packing Departments with Conversational Intermediate English so that they are able to perform their functions better.
The learner will be able to facilitate the implementation of a productivity framework according to the Productivity road map and action plan developed.
On completion of this unit, learners will be familiar with the national and/or international standards on quality management and quality services adopted by organisations. Acquire the knowledge and skills in managing customer expectations, monitoring the cost of quality and assuring work processes are performing in an acceptable manner using statistical techniques
On completion of this course the learner will be able to apply a systematic and rational process in solving problems and making decisions.
Training for Workplace Literacy (Comprehensive)