Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Personal Development
Conflict has been described as being one of the most detrimental of all occurrences in the workplace and even in our personal lives. Many people respond to conflict by trying to avoid it, or by being frustrated because they do not know what to do with either the conflict or the resulting emotions, Ineffective conflict management is time-consuming, costing organizations money, decreasing productivi...
Leadership and People Management
Probably the most important task a competent manager will face when dealing with the people under his direction is that of bringing out the best in them. Unlocking people potential is often seen as the key to any business's success, because people are the most important asset of a company. When employees’ talents are not channelled correctly, their behaviour can seriously compromise the success ...
Ever wondered why our efforts at resolving today’s problems often become tomorrow’s new problems? Every wondered how great companies such as 3M can sustain innovation for 100 years yet my own organisation can’t do it for 100 days? Let Systems Thinking open our eyes to solving tough problems and creating strategies that work. This workshop enables leaders to appreciate the whol...
This “Develop Personal Effectiveness at Operations Level” module aims to prepare learners will be able to apply knowledge and life skills such as establishing personal goals and relating them to team goals, managing time effectively, maintain work-life balance, managing stress as well as personal finances, to be effective at the workplace.COURSE OUTLINE1. Personal and Team GoalsTypes of motiva...
“All conflict is about difference; whether the difference is race religion, or nationality…” -- John HumeThe main reason we need to have diversity departments, programs and trainings is that we often find it difficult to deal with differences. While diversity enriches our lives in many ways, it also makes interactions more complex and at times rather challenging. We live in a globalized worl...
Day 1: PowerPoint Design TechniquesDuring first day, participants will learn the skills and knowledge in converting heavy text slides to the more appealing visual slides while using the new features found in Microsoft PowerPoint 2007 and 2010. They will learn why text slides does not work and what are the visual alternatives in presenting the same ideas.Techniques such as using charts, diagrams, a...
The Kirkpatrick Model comprises the foremost evaluation methodology in the world. In this program, you will learn directly from the Kirkpatricks the true and correct methodology and apply it to an actual program to maximize business results. This course is limited to 30 or fewer participants to ensure you receive personalized attention and the opportunity to participate.During this progr...
Globalization has resulted in changes about not just where but also how we conduct our business activities. Fast pace, complexity, interconnectedness, interdependence, more diversity, more uncertainty and less clarity are today's reality.This 2-days workshop is an introductory program that is designed around the Global Competency Model which was developed based on research and decades of internati...
We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people at the workplace. You will learn the appropriate communication styles that will help avoid ineffective...
This challenge in this present world is best captured with the acronyms VUCAD, representing Volatility, Uncertainty, Complexity, Ambiguity and Deception. Our success in this VUCAD world depends on whether we can cope with such changes. The western linear mindset tells us to try to predict better on one hand and to stay agile and flexible on the other. A better way is found in the ancient Chinese C...
Emotional resilience refers to one’s ability to adapt to stressful situations or crises. Emotionally resilient executives are better equipped to cope and adapt to adversity without lasting difficulties. Yes, Emotional Resilient can be trained, it is a subject of interest for many organizational psychologists who identified that this is one of the most critical skills set successful managers and ...
The advancement of technology has connected the world of diversities across social strata, races, ages, cultures and nations creating a new world characterized by the acronym VUCAD representing Volatility, Uncertainty, Complexity, Ambiguity and Deception. How can we cope in such a world? To find the answers, the speaker has studied into the ancient wisdom of the Chinese and fused it with the ...
Most leadership courses emphasize on the why and what of leadership, i.e. the intangibles. This course focus on who and the how of leadership, i.e. the tangibles that are measurable. The rationale of “we can only improve or manage what can be measured” is the objective of this 2-day leadership competence development course. COURSE OUTLINEThe 2-day action learning workshop covers who ...
This "Communicate and Relate Effectively at the Workplace" module aims to enable participants to use effective communication techniques to interpret, clarify, analyze and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.COURSE OUTLINEUpon completing this workshop, participants...
Teams are the foundational performance units in today’s complex environment – especially so in the military context, where each member brings with him specialised knowledge and skills. In order to transcend from a group of individuals into a high performance team, a key component is knowing and appreciating each other, in order to build trust and open communications. To this end, this 1-d...
Building on Strengths and Empowering People for SuccessA positive revolution is quietly spreading through the world of organizational and personal change. Across the globe coaches, leaders, managers and consultants are discovering the positive power of the Solution Focused Approach.Applying a strengths-based perspective using "The Solution Focused" approach offers a powerful yet subtle way to posi...
Coaching is a core practice and responsibility for leaders – they need to get the best performance out of their subordinates, motivate them and inspire them for commitment. Yet many leaders do not have the necessary coaching concept, skills and tools. This 2-day workshop enables the leader to:Understand the context of Coaching in the workplaceLearn the skills to conduct coaching conversatio...
A Lumina Spark Workshop is a highly interactive and interesting experience in which learners explore who they are using the highly individualised Portrait. A one-day Lumina Spark Workshop would be conducted following the completion of the online assessment. The questionnaire takes about 20 minutes to complete, and each participant receives a detailed individualised Portrait during the Worksho...
This 21st century is characterized by change of great magnitude, speed, frequency and of diversities and complexities. In this two-day workshop, you will learn the answers to handle such big changes from Ancient Chinese Classics and Philosophies. The rapid rise and success of Chinese Corporations have, to a great extend, due to the long term influence of the Chinese Philosophies and their val...
Illuminating Strengths and Propelling Change through Solution FocusedThe world has changed. Approaches to leadership that served well in the past do not address the challenges of the 21st century. We have crossed a threshold to a new era: one that demands a radical shift in leadership strategies and practices. To meet this challenge, leadership now must respond to new trends currently defining the...