About this Course
Course Description
Most organisations received customers’ complaints at some point, even though their employees would strive to provide excellent customer service. How you respond to customers’ complaints can strengthen further or break your organisation’s reputation.
Join us to learn from ACES’ highly-experienced Business English Coach! You will learn simple but powerful techniques to craft written responses to customers’ complaints . And you will be able to do so with ease!
Course Outline
Customer Complaints and Company Image
The Two Approaches to Responses Appropriate Situation for Each Approach
- Direct
- Indirect
Different Scenarios, Different Tone
- Saying sorry
- Giving bad news
- Refusing customers’ requests
- Managing resistance
- Appealing for help / donations
The Effective Format in Written Responses
- How to begin
- What to write
- How to end
Less is More
- Common mistakes in long sentences
Editing Own Documents – how to do it efficiently and quickly before sending
What’s Next – Action Plan
Who Should Attend
ANYONE who interacts with external and internal customers.
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider ACES LEARNING HUB PTE. LTD.
- Course Category People
- Course Price $465
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