About this Course

The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders. 

Individuals with interpersonal skills build positive working relationship with others through understand emotions, share differences, resolve conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment.

They rise to the top in their personal effectiveness, help to reduce the cost of rehiring and training cost and contribute significantly to the organisational growth.

This workshop is practical, interactive and lively. It walks participants through workplace scenarios, in which they practice and develop strong interpersonal skills to interact well with other people.

• Enhance confidence to overcome the barriers/challenges of communicating
  
• Develop interpersonal skills to resolve conflicts, build consensus, trust, and stronger working relationship with others
  
• Create positive exchanges and collaborations with others towards expected results
  

Learning Outcomes:

• Understand the types and impact of interpersonal relationships.
  
• Develop the qualities of interpersonal skills for personal and team effectiveness.
  
• Manage emotions of self and others for positive relationship.
  
• Build positive interpersonal communication skills.
  
• Improve non-verbal communication to read others easily and accurately.
  
• Work with people whose personalities and communication styles are different from you.
  
• Increase your people power to connect and rapport with people effortlessly.
  
• Deliver criticism and solve conflict in a constructive manner.
  
• Handle diverse and difficult people with less stress and more understanding.
  
• Identify and eliminate interpersonal habits in your personal action plan.
  

Course Outline:

Increasing interpersonal success through understanding types and impact of interpersonal relationships

• Types of interpersonal styles and impacts to an organisation
  
• Self/peer assessment of your interpersonal skills – in the eyes of others
  
• The characteristic and quality of ideal interpersonal performer
  

Increasing interpersonal success through self-awareness for positive relationship

• Self/peer assessment of your self awareness and EQ – in the eyes of others
  
• Broaden your self-awareness though understanding the Emotional Intelligence (E.I.) competencies for positive relationship
  
• Learn to avoid emotional triggers and take control in managing intimidating personalities
  
• Application of EI in your workplace for managing our relationship with colleagues for building trust and understanding
  

Managing workforce diversity with effective communication styles

• Understand behaviour types and communication styles
  
• Self-assessment profile on behaviours and communication styles
  
• Strategies for interacting with others who are different from you
  
• Identify gaps of interpersonal habits for personal improvement
  
• Influencing others when communicating your ideas and gain respect
  

Establishing positive workplace interpersonal communication for rapport building

• Recognise and overcome sender, receiver and environmental barriers of communication
  
• Speak the language of the audience
  
• Master questioning and active listening skills to connect with people
  
• Read body language and nonverbal cues
  
• Learn the power of praise and staying in touch for producing results
  
• Deliver positive and constructive feedback
  

Working through conflict and managing difficult people

• Learn to recognise types of conflicts and its root causes
  
• Develop strategies to resolve conflict for group collaboration and better relationship
  
• Deliver and receive criticism effectively
  
• Handle diverse and difficult people with less stress and more understanding
  

Who Will Benefit?

Anyone who wants to excel in interpersonal skills for increasing their relationships with others to get things done effectively.

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