About this Course

Learning Outcomes:

At the end of the course, learners certified competent will be able to:

• Communicate with individuals and people from diverse groups
  
• Communicate to build effective working relationship
  
• Apply workplace negotiation and conflict resolution skills
  

Course Outline:

• Course Introduction
  
• An Overview of Transactional Analysis
  
• Life Scripts – Understanding temperament, character and personality
  
• Life Positions: I’m OK, You’re OK
  
• Ego States Analysis including the Ego-States Profiling
  
• Transactional Analysis Proper and Effective Communication
  
• How to Become a STAR Communicator
  
• Discounting (Ineffective Problem Solving)
  
• Strokes and Motivation Theory
  
• Games (Self-defeating Behaviours), Drama Triangle and Time Structuring
  
• Learning Assessments 1 and 2 – Group Assessments
  
• Learning Assessment 3 – Personal Journal
  

Learners’ Profile:

Counsellors, psychotherapists, social workers, VWO staff, educators, students, youth group leaders, managers, executives and frontline personnel including those from family service centres, counselling centres, and crisis shelters.

Statements of Attainment (SOAs)

Learners who are certified competent at the end of the course will receive two SOAs for ‘Develop Self-Awareness and Understand the Implications of Our Actions’ (CS-WR-302C-1); and ‘Communicate and Build Effective Working Relationships with Others’ (CS-CT-302C-1) 

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