About this Course

In an increasingly fast-paced and dynamic working environment, situations change quickly requiring employees to be nimble, flexible and adaptable. To stay focused and remain relevant, many professionals require feedback on a regular basis. Giving feedback becomes an increasingly critical skill for people managers and HR Leaders both for personal success, and the success of team members and the entire organisation.

Employee surveys repeatedly identify receiving feedback from managers as a key factor for employee engagement. The feedback conversation is a deceptively simple process which can go terribly wrong if not managed properly. This two-day course offers participants an opportunity to acquire the skills of managing such difficult conversations with employees. This workshop is designed with many opportunities for participants to practise applying the skills of managing difficult conversations in a safe classroom environment until they reach a comfortable level of confidence to engage in such conversations.

The ability to manage difficult conversations with employees has a significant impact on employee engagement and organisation success. This workshop give participants the confidence to engage employees in difficult conversations in a meaningful way with productive outcomes. The highly interactive nature of this workshop will require participants to repeatedly dive into simulated difficult conversations to develop the poise and assuredness needed to achieve win-win outcomes for all parties.

Objectives

Upon completion of this workshop, participants will be able to;

• Understand the drivers and contexts of difficult conversations
  
• Learn basic principles of getting comfortable with difficult conversations
  
• Understand the common types of difficult conversations encountered by leaders
  
• Acquire the knowledge, skills and control needed to conduct different types of difficult conversations effectively
  
• Prepare to obtain positive outcomes for your next difficult conversation
  

Target Audience

• Human Resource Leaders
  
• Learning and Organisation Development Leaders
  
• Professionals with organisation training responsibilities
  
• People Managers
  
• Team Leaders
  
• Professionals seeking both professional and personal growth
  

Duration

Two days

Curriculum

Understanding Difficult Conversations

• What are they?
  
• Why are they difficult?
  
• How did they become difficult?
  

Getting Comfortable When Things Get Difficult

• Some things do not change even when conversations get difficult
  
• Understanding the emotional side when conversations get difficult
  
• Understanding and managing yourself when conversations get difficult
  

The Difficult Conversations

• The  six types of difficult conversations
  
• Is there a formula to handle them?
  
• Elements of an effective difficult conversation
  

Let’s Get Started

#1 – You are unreasonable!

#2 – You need to buck up!

#3 – You need development!

#4 – You missed the mark!

#5 – Get in line please!

#6 – It’s not personal, but …

Planning Your Next Difficult Conversation

• Write your own case
  

Methodology

• Concept Presentation
  
• Small group discussions and sharing
  
• Role Plays and Role modelling
  
• Individual and Group Feedback and Coaching
  
• Experiential Games and Activities
  
• Multiple Practical Applications Exercises
  

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