About this Course

A conducive work environment and good synergy between team members greatly contributes to the development of a company. 

Program Highlights:

Build effective team units for work improvements

• Essential communication techniques
  
• Organization Code of Conduct
  
• Work ethics to improve effective team communications
  

Understand the importance of workforce diversity and how to manage it

• Characteristics of a diversified workforce
  
• Common barriers to achieve workplace diversity
  

Effective conflict management and resolution

• Types of conflict resolution strategies and how to implement it
  

Training Delivery Methodology

• Mini lectures – to succinctly explain the concepts and theories
  
• Interactive activities: Group participations and discussions on knowledge and procedural process.
  
• Group and individual exercises for practical activities
  
• Independent learning sessions to practise skills and evaluate own progress based on case studies involving extensive trainee participations in order to ensure maximum understanding
  

Duration

3 days

Who Should Attend

Managers, Department Managers

Certificate

Participants who successfully complete the course will be awarded a Statement of Attainment. 

Completion of 6 Level 4 LPM core modules and 2 elective WSQ modules (Level 3 and above) will be awarded the WSQ Professional Diploma in Leadership and People Management.

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