About this Course

People management can be the most difficult part of any manager’s job. With your employees as the biggest assets, their performance largely determines the success of your company. 

Workplace disputes are common phenomenon and it can be detrimental to the company if negative conflicts are unresolved. 

Program Highlights:

Improve workplace relationships among team members:

• Inagurate excellent relationship among network members to enhance knowledge sharing
  
• Working towards common interest
  

Develop team cohesiveness

• Concepts and principles of Goal Management
  
• Effective communication techniques such as active communication and nonverbal message
  

Manage and resolve workplace conflicts

• Conflict management techniques such as preventive strategies and mediation methods
  

Training Delivery Methodology

• Mini lectures – to succinctly explain the concepts and theories
  
• Interactive activities: Group participations and discussions on knowledge and procedural process.
  
• Group and individual exercises for practical activities
  
• Independent learning sessions to practise skills and evaluate own progress based on case studies involving extensive trainee participations in order to ensure maximum understanding
  

Duration

2 days

Who Should Attend

Supervisors, Assistant Managers, Team Leaders

Certificate

Participants who successfully complete the course will be awarded a Statement of Attainment. 

Completion of 6 Level 3 LPM core modules and 2 elective WSQ modules (Level 3 and above) will be awarded the Advanced Certificate in Team Leadership and People Management.

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