About this Course

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
  
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  
• Capacity Management as a capability to realize successful service design
  
• Availability Management as a capability to realize successful service design
  
• IT Service Continuity Management as a capability to support overall Business Continuity Management
  
• Information Security Management as part of the overall corporate governance framework
  
• Planning, Protection and Optimization roles and responsibilities
  
• Technology and Implementation Considerations
  
• Challenges, Critical Success Factors and risks
  

And specifically in the following key ITIL® process and role areas:-

• Capacity Management
  
• Availability Management
  
• IT Service Continuity Management
  
• Information Security Management
  
• Demand Management
  
• Challenges, Critical Success Factors and risks for Planning, Protection and Optimization
  

In addition, the training for this qualification should include examination preparation, including a mock examination opportunity.

Course Outline:

Upon successful completion of this course delegates will be able to demonstrate competencies in the following:

• Learning Unit PPO01: Introduction to Planning, Protection and Optimization 
  
• Learning Unit PPO02: Capacity Management 
  
• Learning Unit PPO03: Availability Management 
  
• Learning Unit PPO04: IT Service Continuity Management (ITSCM) 
  
• Learning Unit PPO05: Information Security Management 
  
• Learning Unit PPO06: Demand Management 
  
• Learning Unit PPO07: Challenges, Critical Success Factors and Risks 
  
• Learning Unit PPO08: Planning, Protection and Optimization Roles and Responsibilities 
  
• Learning Unit PPO09: Technology and Implementation Considerations 
  

Pre-requisites

Delegates must already hold the ITIL® Foundation or V2 Foundation plus the Foundation Bridge Certificate. It is expected that individuals demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment.

Who Should Take this course

The main target candidate for the ITIL® Intermediate Qualification: Planning, Protection and Optimization Certificate includes but is not restricted to:

• IT professionals
  
• Business managers
  
• Business process owners
  

Training Duration:

Full-Time : 5 days (Time : 9.30am-5.30pm)

Training Methodology & Materials:

This is an intensive five-day course which includes the ITIL® Service Operation examination which takes place on the final day.

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