About this Course

The adages "Prevention is better than cure" and "Better late than never" can be applied to Human Capital Management as well: Prevent voluntary exit of valued employees is better than trying to find out why they have chosen to find greener pastures and when it does happen, it is better to be late than never to find out the reasons.

These are the precise purposes of exit interviews: to gather the exiting employees' feedback in order to improve the working conditions and the state of the organization so as to rectify anomalies to retain current employees.

A well organized and executed exit process can greatly enhance the chances of obtaining the precious feedback to improve the situation.

Objectives

• To appreciate the importance of retention in Human Capital Management.
  
• To understand the purposes and potential benefits of exit interviews.
  
• To learn how to conduct an exit interview properly and effectively.
  
• To appreciate the importance of post exit interview follow-up actions to make it meaningful.
  
• Create user friendly exit interview forms.
  
• Report exit interview results.
  

Outline

• Why bother to conduct Exit Interviews? Why not conduct Stay Interviews in the first place?
  
• The purpose and benefits of Exit Interviews.
  
• Different approaches to conducting exit interview.
  
• Steps for conducting exit interviews meaningfully and effectively.
  
• Why some exit interviews do not work and overcoming exit interview flaws.
  
• Developing relevant exit interview questions.
  
• Post mortem of exit interviews for necessary intervention, if required.
  
• Collecting exit interview results, analyze and report findings and recommendations.
  

Who should Attend

• HR Managers, HR Executives, HR Officers and Assistants.
  
• Any employee who are required to conduct exit interview and/or have responsibility for improving or setting up the company's exit interview process.
  

Methodology

• Presentation
  
• Discussions
  
• Case studies/Anecdotes
  
• Exercises
  
• Q & A
  

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