About this Course

Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexible actions, thoughts and feelings to better handle any situation Avoid mistakes and conflicts that may result from wrong interpretation or ineffective communication Learn how to use direct and indirect messages accurately Build your self-esteem as you discover a new self-awareness Identify strengths, weaknesses and opportunities in your work relationships Understand values, beliefs, attitudes and the perception process Understand emotions and how they translate into emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan and communicate.

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