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Art of Service Workshop

  

About this Course

The workshop aims to enhance the skill levels of front-line retail workers in the provision of excellent service to anyone whom they come into contact with at work. It also aims to instill the Art of Service mindset with emphasis on creating positive experiences for the customer. Topics covered include: Building an Art of Service mindset Creating Positive First Impressions The Communication Process The Six Stages of Sales Handling Customer Complaints professionally

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