About this Course

This 2-day module takes you through the systematic process of preparing and scheduling a performance appraisal interview. It provides you with the steps required to conduct an effective performance appraisal interview, guides you through the various methods to encourage staff development, and finally explores the types of reward or recognition you can use to increase staff motivation and satisfaction.

Once you have mastered the steps in each section, you will be condent in developing and executing an effective performance appraisal system that will help your staff or colleagues grow together with your company.

This course will benefit F&B managerial personnel involved in sales and marketing and for those who are interested in enhancing their companies’ sales performance strategies, such as

• Sales managers
  
• Outlet supervisors
  
• Assistant managers
  
• Area managers
  
• Restaurateurs
  
• Entrepreneurs
  

Course Objectives

Through our experiential classroom training, learners will learn how to:

• Plan / schedule performance appraisals
  
• Conduct performance appraisal interviews
  
• Encourage staff development
  
• Use reward and recognition systems
  

Modes Of Instruction

• Lecture
  
• Discussion
  
• Demonstration / Practice
  
• Role Play
  
• Observation / Feedback
  

Mode of Delivery

Part-time

Course Duration

16 Hours

Avg Teacher-Student Ratio

1:20

Entry Requirement

Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).

*For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course.

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